STORE POLICY
Customer Care
At Leme London, our customers are at the heart of everything we do. We are committed to providing a smooth, transparent, and enjoyable shopping experience — from browsing to delivery, and beyond.
Orders
Once your order is placed, you will receive an email confirmation. Orders are typically processed within 1–2 business days. During peak periods, processing may take slightly longer, but we will always keep you updated.
Shipping
We offer worldwide shipping with tracked delivery. Estimated delivery times:
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United Kingdom: 2–4 business days
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Europe: 5–7 business days
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Rest of World: 7–14 business days
Customs fees or import duties may apply depending on your country and are the responsibility of the customer.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you're not, we accept returns and exchanges within 14 days of delivery.
To be eligible, items must be unworn, unwashed, and in original condition with all tags attached.
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Return shipping costs are the responsibility of the customer
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Refunds are processed within 5–10 business days after we receive your returned item
To initiate a return, please contact us at lemelondon@gmail.com with your order number.
Product Care
Our beachwear and holiday wear are made with high-quality materials. To preserve their condition:
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Hand wash or use a cold, gentle machine wash
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Dry in shade
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Do not bleach
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Do not tumble dry
Customer Support
If you have any questions about products, sizing, shipping, or your order, please contact us. We aim to respond within 24 hours, Monday to Friday.
Email: lemelondon@gmail.com
Instagram: @lemelondon
Inclusivity & Brand Values
Leme London is committed to inclusivity and representation. Our designs are made with a variety of body tones and styles in mind, ensuring every customer feels confident and seen.
Privacy & Safety
At Leme London, we respect your privacy and are committed to keeping your personal information safe and secure.
We collect basic information like your name, contact details, shipping address, and order history. Website usage data may also be collected through cookies to improve your experience.
Your data is used to:
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Process and deliver your orders
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Communicate with you
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Improve our products and website
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Send promotions (only if you subscribe)
We never sell or share your data with third parties for marketing.
Payment Security
Payments are processed securely via trusted providers. We do not store card details. All transactions are encrypted.
Cookies
We use cookies to enhance site performance. You can disable them in your browser settings.
Your Rights
You can request to access, correct, or delete your data at any time by emailing us
Wholesale Inquiries
We offer exclusive wholesale opportunities for selected retailers, boutiques, and concept stores who share our vision for modern, inclusive, and high-quality menswear, beachwear, and holiday essentials.
To enquire about our wholesale catalogue, pricing, and terms, please contact us at:
Email: lemelondon@gmail.com
Instagram DM: @lemelondon (for initial contact)
Please include your store name, location, and a brief description of your business. Our team will respond within 2 business days.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments